SAJDA LIVING – SHIPPING & DELIVERY POLICY
Website: https://www.sajdahliving.co.za/
Last updated: 21 October 2026
This Shipping & Delivery Policy explains how we handle the processing, shipping and delivery of orders placed through the Sajda Living online store. It should be read together with our Terms of Service and Refund & Return Policy.
1. DELIVERY COVERAGE
1.1 General
Sajda Living aims to deliver products to customers throughout South Africa, subject to courier coverage, product availability and the delivery arrangements confirmed for each order.
If your delivery address is outside our usual service area, we will advise you whether delivery is possible and whether additional charges apply.
2. ORDER PROCESSING
2.1 Processing Times
Orders are processed after payment has been confirmed, subject to stock availability and any necessary order verification.
Processing times may vary depending on:
• The product ordered
• Order volume
• Public holidays and weekends
• Other operational circumstances
If there is a significant delay or an issue affecting your order, we will make reasonable efforts to notify you.
2.2 Order Verification
We may contact you to verify certain details (such as delivery address or contact information) before your order is dispatched. This helps us prevent fraud and ensure successful delivery.
3. DELIVERY TIMES
3.1 Estimated Delivery
Estimated delivery times will be communicated during checkout, in the product listing or through order-related communication, as applicable.
3.2 Factors Affecting Delivery
Delivery times are estimates and may vary due to:
• Your delivery location
• Courier schedules and service availability
• Public holidays and peak shopping periods
• Weather conditions or transport disruptions
• Incorrect or incomplete delivery information
• Circumstances beyond our reasonable control
We will communicate any significant delay when reasonably possible. Where a delivery deadline or failure gives you a legal right to cancel or seek another remedy, that right remains unaffected.
4. SHIPPING CHARGES
4.1 Standard Fees
Delivery fees, if applicable, will be displayed during checkout or communicated before an order is finalised.
4.2 Free or Discounted Shipping
If a product or promotion qualifies for free or discounted delivery, the applicable conditions will be stated in the relevant offer.
4.3 Additional Charges
Any additional delivery charges for remote areas, special handling or other services will be communicated before you commit to the order.
5. ORDER TRACKING
5.1 Tracking Information
Once your order has been dispatched, we may provide a tracking number or waybill number, where available.
5.2 Using Tracking
You can use the tracking information provided by the courier to follow your delivery. Tracking updates may take some time to appear after dispatch.
6. DELIVERY ADDRESS AND CONTACT DETAILS
6.1 Customer Responsibility
You are responsible for providing an accurate delivery address, telephone number and any necessary delivery instructions.
Please check your details carefully before completing checkout.
6.2 Incorrect or Incomplete Details
If an order cannot be delivered because the address or contact details supplied are incorrect or incomplete, additional delivery arrangements or charges may be necessary where legally permitted. We will discuss these with you before applying any additional charge.
7. RECEIVING YOUR ORDER
7.1 Inspection on Delivery
Where possible, please inspect your parcel when it arrives.
If the packaging appears damaged or you receive the wrong item, keep the packaging and take photographs if practical. Contact us promptly so we can investigate.
7.2 Non-Immediate Reporting
Failure to report an issue immediately will not remove any consumer rights that apply under law, but prompt reporting helps us resolve issues more efficiently.
8. FAILED DELIVERIES
8.1 Unsuccessful Delivery Attempts
If a courier cannot complete delivery because nobody is available, the address is inaccessible or delivery information is incorrect, the courier may:
• Attempt redelivery, and/or
• Follow its standard delivery procedures (such as returning the parcel to a depot or arranging collection)
8.2 Further Arrangements
If a parcel is returned to us due to failed delivery attempts, we will contact you to discuss next steps. Additional delivery charges may apply for redelivery where legally permitted.
9. INTERNATIONAL SHIPPING
If we offer international shipping in future, additional terms (including customs, duties and international delivery times) will be communicated separately. At present, our primary focus is on deliveries within South Africa.
10. LOSS OR DAMAGE IN TRANSIT
If your order is lost or damaged in transit, we will work with the courier to investigate the issue.
Where appropriate and in line with applicable law, we may offer a replacement, refund or other suitable remedy.
11. CONTACT US
If you have any questions about this Shipping & Delivery Policy or need help with a delivery issue, please contact:
Sajda Living
Email: info@sajdahliving.co.za
Website: https://www.sajdahliving.co.za/