SAJDA LIVING – TERMS OF SERVICE

Website: https://www.sajdahliving.co.za/
Last updated: 21 October 2026

These Terms of Service ("Terms") govern your access to and use of the Sajda Living website and your purchases from our online store. By using our website or placing an order, you agree to these Terms and to comply with applicable South African laws.

If you do not agree with these Terms, please do not use the website to place orders.

1. ABOUT US
Sajda Living ("we", "us", "our") is an ecommerce business offering Islamic prayer mats, carpets and related home and lifestyle products.

2. ELIGIBILITY AND ACCOUNT DETAILS
By using this website, you confirm that you are legally capable of entering into binding contracts under South African law.

If you create an account on our website, you are responsible for:
• Keeping your login details secure
• Ensuring that the information you provide is accurate and up to date
• Notifying us promptly if you suspect unauthorised use of your account

You are responsible for all activities that occur under your account, unless you have notified us of suspected misuse.

3. PRODUCTS AND DESCRIPTIONS
We make reasonable efforts to ensure that product descriptions, images, measurements, colours and prices are accurate.
However:
• Colours may appear differently depending on your screen or device
• Minor variations in colour, texture, pattern or dimensions may occur, particularly with handmade or individually produced items
• Product images are provided to help you understand the item being offered and may not perfectly reproduce its appearance in person
• Any known defects, age-related wear or other material condition details for vintage or pre-owned items should be disclosed in the relevant product listing

Please read product descriptions and specifications carefully before purchasing. Contact us if you require clarification.

4. PRICING, TAXES AND PAYMENTS
4.1 Prices
All prices are shown in South African rand (ZAR), unless otherwise stated.

Prices, promotions and product availability may change without notice, but changes will not affect an order already accepted, except where permitted by law.

4.2 Additional Charges
Any delivery charges, additional fees or applicable taxes will be disclosed where required before checkout is completed.

4.3 Payments
Orders must be paid for using the payment methods offered at checkout. An order may be delayed or cancelled if payment cannot be verified, subject to applicable law.

5. ORDERS AND ACCEPTANCE
5.1 Placing an Order
Placing an order on our website constitutes an offer to purchase the selected products.

5.2 Order Confirmation
After you place an order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

5.3 Acceptance and Availability
Order acceptance may be confirmed once payment and product availability have been verified. If an item becomes unavailable or an order cannot be fulfilled, we will contact you and arrange an appropriate resolution, including a refund where applicable.

Please ensure that your contact details, delivery address and selected products are correct before completing checkout.

6. SHIPPING AND DELIVERY
Delivery is handled in accordance with our Shipping Policy, which forms part of these Terms. Key points include:
• Orders are processed after payment has been confirmed, subject to stock availability and any necessary order verification
• Estimated delivery times will be communicated during checkout, in the product listing or through order-related communication, as applicable
• Delivery times are estimates and may vary due to factors such as location, courier schedules, public holidays, weather and circumstances beyond our reasonable control

If there is a significant delay or an issue affecting your order, we will make reasonable efforts to notify you.

7. RETURNS, REFUNDS AND EXCHANGES
Our Refund and Return Policy forms part of these Terms. In summary:
• If you receive an incorrect, damaged or defective item, please contact us as soon as reasonably possible with your order details and photographs where relevant
• Where a product is defective, unsafe or fails to meet applicable legal quality requirements, you may be entitled to a repair, replacement or refund, as provided by law
• Change-of-mind returns may be considered subject to conditions such as the item being unused, in original condition and returned within an agreed period, where permitted by law

Nothing in these Terms is intended to exclude or restrict your rights under South African consumer protection laws.

8. CUSTOMER RESPONSIBILITIES
When using our website, you agree to:
• Provide accurate and complete information
• Use the website lawfully and not for any fraudulent or unauthorised purpose
• Avoid interfering with the website's security or operation
• Respect the intellectual property rights associated with our website and content

We may take reasonable steps to investigate suspected fraud or misuse, subject to applicable law.

9. WEBSITE CONTENT AND INTELLECTUAL PROPERTY
Unless otherwise stated, the text, branding, photographs, graphics and other content created for the Sajda Living website are owned by or licensed to Sajda Living.

You may not reproduce, distribute, modify or commercially use our content without prior written permission, except where permitted by law.

10. WEBSITE AVAILABILITY
We aim to keep our website available and functioning correctly. However, temporary interruptions may occur because of maintenance, technical issues or circumstances beyond our control.

We do not guarantee uninterrupted access to the website.

Nothing in these Terms excludes liability or consumer rights where such exclusion would be unlawful.

11. LIMITATION OF LIABILITY
To the extent permitted by law, Sajda Living will not be responsible for losses arising from:
• Misuse of the website
• Inaccurate information supplied by customers
• Events outside our reasonable control

This provision does not exclude liability for fraud, gross negligence or any other liability that cannot legally be excluded. It also does not limit your statutory rights regarding defective products, misleading descriptions or non-performance of an order.

12. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or services. We are not responsible for the content, availability or security of those third parties.

Your use of third-party websites or services is at your own risk and subject to their terms and policies.

13. PRIVACY
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

14. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from or in connection with these Terms will be handled in accordance with applicable South African law and the rights of the parties.

15. CHANGES TO THESE TERMS
We may update these Terms from time to time. The latest version will be available on this page with an updated "Last updated" date.

Changes will not unlawfully remove rights that have already accrued to customers.