SAJDA LIVING – PRIVACY POLICY

Website: https://www.sajdahliving.co.za/
Last updated: 21 October 2026

Sajda Living (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have.

1. INFORMATION WE COLLECT
We may collect and process the following information when you visit our website, contact us or place an order:
• Full name and surname
• Email address and telephone number
• Billing and delivery addresses
• Order details, purchased products and transaction records
• Payment confirmation and transaction information from our payment providers
• Information you provide when you contact customer support or send us enquiries
• Website usage information such as IP address, browser type, device information and cookie data (where applicable)

We do not intentionally collect more personal information than is reasonably necessary for our business activities.

2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfil your orders
• Confirm payments and issue invoices
• Arrange shipping and delivery
• Send order confirmations, tracking details and delivery updates
• Respond to questions, complaints and customer enquiries
• Prevent fraud, unauthorised transactions and misuse of our website
• Improve our website, products and customer service
• Comply with legal, accounting and regulatory obligations
• Send you marketing messages where permitted by law and, where required, with your consent

You may opt out of marketing communications at any time by using the unsubscribe option in our messages or by contacting us directly. Transactional messages necessary to fulfil your order may still be sent.

3. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to:
• Help the site function properly
• Remember your preferences
• Analyse website performance and usage
• Improve your shopping experience

You can manage cookies through your browser settings. If you disable certain cookies, some website features may not work correctly. Where required, we will obtain your consent for non‑essential cookies or similar tracking technologies.

4. PAYMENT SECURITY
Payments on our website may be processed through third‑party payment providers. Your payment information will be handled in line with the security and privacy practices of those providers.

We will never ask you to send passwords, PINs or full card security details via ordinary email, SMS or messaging apps.

5. SHARING YOUR INFORMATION
We may share your personal information with trusted third parties where necessary to operate our business, including:
• Payment processors and financial institutions
• Courier and delivery companies
• Website hosting, ecommerce and technical service providers
• Professional advisers such as accountants and lawyers
• Government or regulatory authorities where required by law

We do not sell your personal information to third parties.

Where third‑party service providers process personal information on our behalf, we take reasonable steps to ensure that they apply appropriate confidentiality and security safeguards.

6. DATA SECURITY AND RETENTION
We use reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law. Certain order and financial records may need to be retained for statutory periods.

Although we take reasonable precautions, no online system can be guaranteed to be completely secure.

7. YOUR RIGHTS
Subject to applicable law, you may have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Object to certain types of processing
• Withdraw consent where processing is based on your consent
• Opt out of direct marketing
• Lodge a complaint with the relevant regulatory authority

To exercise your rights, please contact us using the details in section 9 below. You may also contact the Information Regulator in South Africa regarding privacy concerns.

8. THIRD‑PARTY WEBSITES
Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices, content or security of those third parties. You should review their privacy policies before providing personal information to them.

9. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Sajda Living
Email: info@sajdahliving.co.za
Website: https://www.sajdahliving.co.za/

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.